Overview
At Preet Oil and Masala, we aim to provide quality spices and food oils packed with care. If you receive a damaged, incorrect, or missing product, we are here to help.
Eligibility for Return or Refund
You may request a return or refund if:
- You received the wrong product.
- The product was damaged during delivery.
- The package was tampered with or leaking at the time of delivery.
- An item is missing from your order.
- The product has expired or is close to expiry at the time of delivery.
To be eligible, please inform us within 2 days of delivery with clear photos or a video of the product, packaging, and invoice. For replacement, exchange, or damaged products, we will process the exchange within 5 days of receiving the returned product.
Non-Returnable Items
Due to hygiene and food safety reasons, we cannot accept returns for:
Change-of-mind returns after delivery.
Opened or used spices, masalas, or food oils.
Products without original packaging.
Products damaged after delivery due to improper storage or handling.
Refund Process
Once your request is reviewed and approved, we will process your refund to the original payment method. Refunds are usually completed within 5 to 7 business days, depending on your bank or payment provider.
For Cash on Delivery orders, the refund may be processed through bank transfer or another suitable method after verification.
Replacement
Exchange/Replacement deliveries will be done within 5-7 Business days.
How to Request a Return or Refund
Please contact our customer support team with your order number, registered mobile number, and clear photos or videos of the issue. Our team will review your request and guide you through the next steps.
Contact Us
For return and refund requests, contact us through the details available on our Contact Us page.